Questions and answers

You can sign up and get going straight away. During setup you can take photos of a price list, an invoice or an old quote, and the AI suggests your services and prices. How long the rest takes depends on how much you want to bring with you: customers, jobs and employees.

No. You get 90 days free without a payment card. You can make quotes, jobs and invoices and see whether it suits your business. If it does not work for you, there is nothing to cancel. Try the AI phone with 25 free calls during the trial.

If you want to continue, you add a payment card. If you do not, the account is paused. Nothing is charged and your data is not deleted, so you can continue if you change your mind. You can always export it.

Yes. You keep your number and forward to the AI phone when you do not pick up yourself (after 20 seconds without an answer). We show you step by step how to set up the forwarding. In the settings you decide what the AI does: opening hours, what it does outside opening hours, and how urgent calls are handled.

Danish tradespeople: carpenters, plumbers, electricians, painters, bricklayers, roofers, drainage contractors, joiners, smiths, glaziers, landscapers, pavers, floor layers, sheet metal workers and heat pump installers. The wording and the workflow fit a tradesperson’s day.

Lucass or Frederik, who are behind the system. Call 93 94 12 06 on weekdays 8am-4pm (Danish time), or write to hej@onlineerhverv.dk.

No, it helps you. You take the calls you can and want to take yourself. The AI answers when you are up a ladder or in the van and cannot reach the phone.

Yes. It is instructed in Danish building terms for your trade, such as rafters, battens, circuit groups, joint sealing and boiler service. It notes what the customer needs and asks follow-up questions.

It takes a message and sends it to you by SMS straight away. It does not guess at answers it does not know.

Yes. If it is urgent, such as water in the basement, you get an SMS straight away, or the call is forwarded to you if you have switched that on. If it is planned, such as a quote for a new kitchen, the customer gets a link by SMS so they can book a site visit themselves.

The AI phone is an add-on at 500 DKK/mo, with 100 calls a month included. If they are used up, the AI still answers, and the extra calls cost 4 DKK each. Try the AI phone with 25 free calls during the trial.

Your jobs can sit in Google Calendar, on iPhone, in Outlook and in other calendars via a calendar link. It goes one way: from the app to the calendar. The connection to Google Calendar, where your own appointments also block online booking, is temporarily paused for new customers. A connection to Outlook is on its way.

Yes. You get a booking link for your website, Google profile, Facebook or Instagram. The customer picks a time and fills in a short form, and you are notified by SMS.

You set your working hours with breaks, and public holidays are closed. Outside opening hours the AI phone can be set to only take urgent calls.

The day before, the customer gets an SMS reminder with a link where the time can be moved or cancelled within your free times. If the customer cancels, the time becomes free again. You can switch this option off.

It writes a draft from your site visit notes and your own prices. You can dictate the notes while you walk round the site, check the draft and send it before you drive home.

No. When the job is marked as done, a draft invoice is created with VAT, payment terms and account number. You see it, approve it and send it yourself. If you required a deposit in the quote, the deposit invoice is however sent when the customer accepts the quote.

Invoices and receipts are booked in e-conomic, Dinero or Billy. If you use other accounting software, receipts can be emailed to its inbox. We are not accounting software ourselves.

Yes, if you want it to. Automatic reminders are off from the start, so you set the tone yourself. You see overdue invoices and can send a reminder with one tap. If you use Dinero, the reminder goes through Dinero. Otherwise the app sends an email and an SMS to the customer.

Yes. You can take a deposit and invoice on account along the way. A paid deposit is deducted from the final invoice automatically, so the customer does not pay twice.

500 DKK a month for the company and 250 DKK per extra person, excl. VAT. Apprentices and young workers are free (up to 2 per company). Everything is included. The only add-on is the AI phone at 500 DKK/mo. The first 90 days are free. Try the AI phone with 25 free calls during the trial.

250 DKK a month per extra person, excl. VAT. From person no. 21 it costs 200 DKK. Everyone with their own login counts, including you and the office. Apprentices and young workers are free (up to 2).

No, there is no fee to get started. If you want us to set it up with you, onboarding help costs 2,995 DKK excl. VAT, once. It is free if you pay yearly and are 3 or more people. If you use more SMS or calls than your quota, it costs 1.49 DKK per SMS and 4 DKK per call.

Yes, there is no lock-in. The subscription runs to the end of the period you have paid for. You can export your data, and data on a cancelled subscription is deleted completely after a year.

Yes. If you pay for a year at a time, you get 2 months free.

The database is hosted by Supabase in the EU (Ireland). We never sell your data. Some sub-processors, for example for AI, SMS, telephony and payment, may process data outside the EU/EEA. This is done under the EU’s standard contractual clauses, and they are all listed in the data processing agreement.

Yes. You can export everything as JSON or CSV whenever you like.

AI calls are transcribed as text so you can read them through. The transcript is deleted automatically after 90 days.

No. The database locks each row to your company (Row Level Security), so another company cannot read it.

No. Your customer, quote and invoice data is not used to train AI.

Yes. Take a photo of the receipt from, for example, Sanistål, STARK or XL-BYG. The AI reads the invoice number, date, VAT and item lines, and you book it in your accounting with one tap. It reads the image itself, so it works with receipts from any wholesaler.

Yes. 100 SMS a month are included plus 50 per person. 1 SMS = up to 2 standard SMS lengths (about 300 characters). Longer messages count as more. SMS does not stop when the quota is used up: the extra costs 1.49 DKK per SMS. A daily safety cap only stops errors where far more than normal are being sent.

Yes. Approved hours and mileage can be sent to Salary, downloaded as a file for Danløn and DataLøn, or as CSV for other payroll software. If you use other payroll software, call 93 94 12 06 and we will work it out together.

Yes. You can import customers, jobs, open quotes, unpaid invoices and hours from a CSV or Excel file, for example exported from Ordrestyring or Minuba. From Apacta we can fetch customers and jobs with your API key. That connection has not yet been tried against a real Apacta account.