Online ErhvervAI phone and booking
When you are up a ladder, an AI with a Danish voice answers the phone. It notes what the customer wants, sends a booking link by SMS, and you get a summary. If it is urgent, you are told straight away.
The AI phone is an add-on at 500 DKK/mo with 100 calls a month. The rest of the app is included in the price.
Demo company with made-up figures. The app is shown in Danish.
Hear a call
A real test call to our demo line, in Danish. We play the customer, and the business is the test company Jensen VVS & Varme with three workers. Press play and follow what the system thinks and does while you talk. The English translation is in the transcript.
- AIHi, welcome to Jensen VVS & Varme. This is a virtual assistant, and the call is recorded. How can I help you?0:00
- CustomerI have a toilet that runs all the time, and the radiator valve in the living room is dripping.0:10
- AIThat sounds annoying. Is water running onto the floor, or is it more that the toilet keeps running into the bowl? And is the valve dripping a little, or is it a bigger leak?0:19
- CustomerThe toilet just keeps running into the bowl, and the valve drips a little. It is nothing serious.0:30
- AIOkay, so it is not urgent. Shall I send you a link to book a time where we look at both the toilet and the radiator valve?0:39
- CustomerI would rather you just find a time for me.0:48
- AIWe have a slot today at one, or tomorrow, Thursday 22 October, at twelve. There is also Friday the 23rd at eleven. What suits you best?0:55
- CustomerTomorrow afternoon would be best.1:06
- AITomorrow afternoon we have two o’clock. Does that work for you?1:12
- CustomerYes, that sounds fine.1:18
- AISo I am noting: a running toilet and a dripping radiator valve in the living room, Thursday 22 October at two. What is the address?1:23
- CustomerVestergade number 20 in Aarhus C.1:35
- AIVestergade 20, 8000 Aarhus C, Thursday 22 October at two. Is that all correct?1:44
- CustomerYes, that is perfect.1:52
- AII have sent you a text with a booking link and a summary of what you told me. There you can confirm the time on Thursday at two. Is there anything else I can help with?1:58
- CustomerNo, thanks for the help.2:07
- AIYou are welcome, talk soon. Have a lovely day!2:12
Thought stream
What the AI has understood
A morning up a ladder
You are up a ladder and cannot get to the phone. This is what the inbox looks like when you come down: one thread per customer with calls, SMS and chat.
- Two hours agoKirsten Mølgaard writes. You reply from the inbox: “No, we will take care of it.”
- An hour agoBente Lassen calls: water coming through the bathroom ceiling. The call is marked urgent, and you get an SMS straight away.
- The same hourTorben Kirk calls about a new district heating unit. The AI takes the call, writes up the enquiry and sends a booking link by SMS.
- 50 minutes agoInger Aaen has written in the chat on your website, sent an SMS and called. It is all in one thread under her name.
- Right nowLouise Skovgaard asks by SMS whether you can also look at a radiator in the bedroom. It sits at the top as unanswered until you reply.
No customer calls in vain
Phone, chat and booking gather enquiries in one place, so you can follow up when your hands are free.
Online booking and site visits
The customer picks a free time on your booking page. For a site visit, the customer describes the job with photos and urgency and picks a day and a time window. The customer gets a confirmation by SMS.
You keep your number
Calls you do not answer within 20 seconds go to the AI. It speaks Danish and knows your services.
Urgent is told apart from planned
Water in the basement, you hear about straight away by SMS. A new bathroom can wait until tomorrow.
Chat on your website
The chat answers your standard questions, finds free times and creates bookings.
One inbox for everything
SMS, email, chat and calls gathered per customer, with suggested replies that you approve.
Also included
What the AI may do, and what it does not do.
- It sends no quotesThe AI books and takes messages. It never sends quotes or invoices.
- Only your fixed pricesIt only mentions the fixed prices from your service list, and only if you want it to.
- Transcripts are deletedThe call transcripts are deleted after 90 days. The database is in the EU.
- The customer gets throughCalls do not stop when the quota is used up. Extra calls cost 4 DKK each and go on your next bill.
- Tone and nameChoose the tone, and give the AI a name.
- EnglishIf the customer speaks English, the AI switches language.
How to switch it on
You keep your number and can switch it off again whenever you like.
- Call it and listenMake a test call before you forward anything.
- Switch on forwardingCalls you do not answer within 20 seconds go to the AI.
- Choose what it may doA booking link by SMS by default, or booking during the call. Urgent calls can be put through to you.
SMS
AI-telefon: +45 99 30 13 21 ringede. Kunden bygger til og skal have gulvvarme i det nye rum. Vil gerne have en pris og en tid til at se på det.
Sent in Danish.
Questions about the AI phone
If your question isn’t here, call 93 94 12 06.
Can I keep my number?
Yes. You switch on forwarding on your mobile, so calls you do not answer within 20 seconds go to the AI. You can switch it off again whenever you like.
Does the AI book the time itself?
By default it sends the customer a booking link by SMS, so the customer picks a free time themselves. If you want it to book during the call, you switch that on in the settings.
What does the AI phone cost?
The AI phone is an add-on at 500 DKK/mo with 100 calls a month. The rest of the app is included in the price. Extra calls over the quota cost 4 DKK each. All prices are excl. VAT.
Can I try the AI phone during the trial?
Try the AI phone with 25 free calls during the trial.
How long are calls kept?
The transcripts are deleted after 90 days. The time and length of the call are kept for 12 months.